Privacy Policy

Effective date: 11/04/2026 — Fern Digital, Perth, Western Australia

Overview

Fern Digital ("we", "us", "our") is a web design agency based in Perth, Western Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it. By using our website or engaging our services, you agree to the practices described here.

What We Collect

We may collect the following personal information:

• Name and business name
• Email address
• Phone number
• Business address and suburb
• Website URL
• Messages you send via our contact or audit request forms

We do not collect sensitive information (such as health or financial data) unless you voluntarily provide it in connection with a service request.

How We Collect It

• Directly from you when you complete our contact form or request a free website audit
• When you email or message us
• Automatically via Google Analytics when you visit our website (see below)

Why We Collect It

We use your information to:

• Respond to enquiries and deliver requested services
• Conduct and deliver free website audits
• Send quotes, proposals, and service agreements
• Communicate with you about your project
• Improve our website through analytics
• Comply with legal obligations

We will not use your information for any other purpose without your consent.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

• Subcontractors engaged to deliver services on our behalf (such as our social media and advertising partner), who are bound by confidentiality obligations
• Service providers that help us operate our business (such as Web3Forms for contact form handling), to the extent necessary
• Regulatory authorities, where required by law

Google Analytics

Our website uses Google Analytics, provided by Google LLC. It collects anonymised data about how visitors use our site — including pages visited, time on site, and general location — using cookies. This data is aggregated and used only to improve our website. We do not use it to identify individual visitors.

You can opt out at any time using the Google Analytics Opt-out Browser Add-on. For more, see Google's Privacy Policy.

Cookies

We use analytics cookies via Google Analytics. You can disable cookies in your browser settings, though this may affect some website functionality.

Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data may be stored in cloud-based services including email and form handling tools.

We retain your information for as long as necessary to provide our services or as required by law, then securely delete it.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request corrections to any inaccurate or outdated information

To make a request, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before providing access.

Complaints

If you believe we have mishandled your personal information, please contact us first. We will aim to resolve your complaint within 30 days.

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

Updates

We may update this policy from time to time. The revised version will be published on our website with an updated effective date.

Contact